1. How Passes Work

• A monthly pass gives you its features for 30 days from the moment your payment succeeds.
• A yearly pass gives you its features for 365 days from the moment your payment succeeds.
• A course pass, or a course bundle, lets you create the courses it covers. Courses you create stay in your account.
• If you buy a pass you already have, the new period is added to the end of the current one, so no days are lost.
• There is no automatic renewal. When a pass ends, it simply stops. You can buy it again whenever you like.

2. When We Refund You

You get a full refund, or the access you paid for, in these cases:

• You paid, but the pass did not appear in your account. We check the payment with our payment partner and switch the pass on. If we cannot, we refund the full amount.
• You were charged twice for the same order. We refund the extra charge in full.
• Your payment failed, but money left your account. This is reversed automatically by your bank and our payment partner, usually within 5–7 working days. If it has not come back by then, write to us and we will chase it.

3. Course Generation Problems

If you use a course pass and the course fails to generate, the pass is returned to your account automatically and you will see a message saying so. You can use it again straight away.

If a course was created but something in it is clearly broken, write to us at support@atozaix.com and we will look into it.

4. When We Do Not Refund

Once a pass is active, we do not refund it for unused days or a change of mind. AI content is created and delivered to you the moment you ask for it, so it cannot be returned.

Nothing in this policy limits any right you have under Indian consumer law.

5. How to Ask for a Refund

Email support@atozaix.com within 30 days of the payment, and include:

• the email address of your AtoZAIx account;
• your order ID — it starts with AZX- and is in your payment receipt email;
• what happened, and a screenshot if you have one.

We reply within 24 hours and tell you what we will do.

6. How Refunds Are Paid

Refunds go back to the card, UPI account or bank account you paid with, through our payment partner Cashfree Payments. Once we approve a refund, it usually reaches you within 5–7 working days, depending on your bank.

7. Grievance Officer

If you are not happy with how we handled your request, you can contact our Grievance Officer:

8. Changes to This Policy

If we change this policy, we update the date at the top of this page. A change never applies to a payment you made before it.